Emma Beaumont interviews IQPC Australia Susan Young, Group General Manager, Qantas.

Shared services and outsourcing week APAC 2009 - the creation of value for money through best practices: governance, people and technology.

At the 12th Annual Shared Services and Outsourcing Week APAC 2009 - help to generate higher levels of savings and demonstrate a higher value so that is South-South cooperation on key work tool.

Unlock your potential common services, to get the results and give an idea of the business, which are indispensable for survival in critical moments. And shared services and outsourcing to help your father Week 2009

• address the effects of the economic crisis with the footage of the State Security Court in the world, paper presented, UBS P, NTT & G, Valli

• Take the guesswork out of change management and source of inspiration for the staff to follow the lead special report from Unilever, Westpac and Agence France-Presse

• make strategic decisions with confidence with the structure of the sound management provided by Nestle and Monash University

• To provide excellent service and the best strategies to reduce costs by Macquarie Group, railways and Queensland Qantas

• streamline processes to improve the value of social security provided by the Ministry of Education and Training (p) Suncorp and Telstra

• economic storm through the smart approach to data provided by Department of Primary Industries, Ato and ServiceFirst

Shared services and outsourcing weeks 2009 APAC remains the largest pool of workers in Australia and common services continue to provide value for money